SHIPPING INFORMATION

We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.

Our estimated delivery time is currently 4-8 weeks for all hand painted designs and 2-4 weeks for all embroidery designs. Delivery times are to be used as a guide only. We make every effort to fulfil your order within the estimated time period but this is not guaranteed. If there is any foreseeable delay we aim to notify you as soon as possible of this. 

If you have a strict deadline, please contact us BEFORE purchasing any customs., as we cannot guarantee that your shoes will be delivered in time without notice.

All of our shoes are customised in and shipped from the United Kingdom. Shipping prices do not include customs and duties. This will be charged separately on a country by country basis and is charged depending on the country your order is being shipped to and the value of your order. 

It is your responsibility to update us on any change of address. If your order is shipped to the wrong address that you have provided you will be liable to pay for any redelivery fees.

 

Once your shoes have been shipped you will receive a tracking number via email. 

For updates on your order and any further queries regarding shipping please email us at sales@customcrepcityuk.com